Refund & Cancellation Policy

Who we are

CLEAR is operated by Erik Bohjort under the EB Consulting brand (eb-consulting.se); the contracting legal entity is Erik Bohjort Consulting AB, registered in Sweden (Täby). Questions about cancellations, refunds, or billing: [email protected].

1. Overview

CLEAR is sold primarily to organizations (B2B). We offer:

• Subscriptions — Free, Solo, and Team tiers (recurring, billed via Stripe).
• One-off report unlocks — single purchases of digital content delivered immediately.
• Enterprise — handled under a separate contract.

Where a user qualifies as a consumer under mandatory EU/EEA or Swedish law, the consumer-specific provisions in sections 4 and 7 apply and prevail over any conflicting term.

2. Subscription cancellation

• How to cancel. You can cancel a subscription at any time on a self-service basis from your account billing settings (Stripe Billing Portal), or by contacting [email protected].
• When it takes effect. Cancellation takes effect at the end of the current billing period. Your plan stays active until then, after which it does not renew and access reverts to the Free tier (or ceases, as applicable).
• No auto-renewal after cancellation. Once cancelled, you will not be charged for subsequent periods.
• Effect on data. Cancellation does not by itself delete your data. Export anything you need before closing your account; deletion is governed by the Terms and the Privacy Policy.

3. One-off report unlocks (digital content)

• Nature. A one-off unlock is digital content not supplied on a tangible medium, delivered immediately to your workspace on successful payment.
• Immediate performance and consent (consumers). For digital content delivered immediately, before completing the purchase you will be asked to expressly consent to immediate provision and to acknowledge that, by doing so, you lose your 14-day right of withdrawal once delivery has begun (Article 16(m) of the Consumer Rights Directive 2011/83/EU).
• Business purchases. Where you purchase as a business, the statutory consumer right of withdrawal does not apply, and the unlock is final on delivery, subject to section 5 (billing errors).

4. EU right of withdrawal (consumers only)

If you are a consumer in the EU/EEA entering into a distance contract, you generally have 14 days to withdraw from a purchase without giving a reason. For immediately delivered digital content, this right is lost once you have consented to immediate performance and delivery has begun (section 3). Where a valid withdrawal right still applies, contact [email protected] within the 14-day period; we reimburse payments received using the same payment method without undue delay and within the statutory period.

5. Refund stance

• General rule. Except where required by mandatory law (including the consumer rights above) or expressly stated otherwise, fees are non-refundable, and no partial refunds are given for the unused portion of a subscription period after a charge has been made.
• Cancellation is not a refund. Cancelling stops future renewals but does not refund the current period; you keep access until the end of that period.
• One-off unlocks are generally non-refundable once delivered, subject to the consumer rules above.
• Discretionary refunds. We may, at our discretion, offer a refund or credit in individual cases (for example, a verified service fault). Any such accommodation is not a waiver of this policy.
• Currency and taxes. Refunds, where given, are made in EUR to the original payment method and account for applicable VAT as required.

6. Billing errors and failed payments

• Billing errors. If you believe you have been charged in error, contact [email protected] within 30 days of the charge. Where an error is confirmed, we correct it (including a refund or credit as appropriate).
• Failed payments. If a payment fails, we (via Stripe) may retry the charge and may suspend or downgrade the service until payment succeeds.
• Invoices and records. Billing and accounting records are retained for 7 years under the Swedish Bookkeeping Act (Bokföringslagen). VAT receipts are available via Stripe or on request.

7. Chargebacks

If you have a billing concern, please contact us first so we can resolve it. Initiating a chargeback or payment dispute without first contacting us may result in suspension or termination of the service pending resolution. This section does not limit the non-waivable rights of any user who is a consumer.

8. Enterprise

Enterprise purchases (including bespoke pricing, invoicing, and committed terms) are governed by the applicable Enterprise Agreement or order form, which sets out the relevant cancellation and refund terms and controls where it conflicts with this policy.

9. Changes to this policy

We may update this policy in line with the Terms of Service. Material changes will be notified with reasonable advance notice, and the version in force at the time of your purchase governs that purchase.

10. Contact

Questions about cancellations, refunds, or billing: contact Erik Bohjort, EB Consulting, Sweden, at [email protected].